Return policy

Aston Global, Inc.

Policies Regarding Products Purchased on astonbath.com

RETURNS

You may return products purchased on astonbath.com if you initiate the return process within 30 days of the date of your purchase, and if you follow these procedures: You must obtain a Return Merchandise  Authorization (RMA) number by contacting us by email: [email protected] or by calling 972-424-6900. After you obtain an RMA, all items and components must be shipped to us in the same packaging in which they were shipped to you (i.e., with the same corner protectors on the glass panels, with the components in their original boxes, with the component boxes in the large, “overpack” box, and with the overpack box securely strapped to a pallet). That return shipment must be scanned by your return shipper and the tracking number must be emailed to [email protected] within seven (7) days of the date you received the RMA. You must write the RMA number, clearly, on the outside of the overpack box. Aston will not accept returns or issue refunds for items scanned more than seven (7) days after you receive the RMA. Any products returned after this seven-day period, or without an RMA, will be ineligible for credit. You will be responsible for all the costs of shipping the products back to us.

 

We will inspect the condition of authorized returned products within five (5) business days of the date we receive them. Returned merchandise will be rejected, and no credit will be issued, unless all of the above conditions are met, and all components are in as-new, resaleable condition. If all of the above conditions are met, we will issue a full refund to the original purchaser, minus the original costs of shipping, a 20% restocking fee, and a $25 processing fee.

 

This Return Policy applies only to products purchased through astonbath.com. If you purchased your products elsewhere, you must contact the original selling retailer for assistance with returns. 

 

 

DAMAGED PRODUCTS

You must inspect all of the components in your product immediately when you receive them. Aston is committed to promptly resolving issues with any components you receive that are damaged, as set forth in this Damaged Products policy. If your product is damaged when you received it, you must contact us within three (3) business days of the date of delivery to you. At our sole discretion, Aston will repair or replace any damaged item at no charge to you. This policy does not cover items damaged by the customer or customer’s installer. To be eligible for free replacement parts, you must provide us with clear photos of any damaged component and the box and/or packaging it came in, together with any documentation that you believe supports your claim that the component arrived in a damaged condition. You must email us these photos and documentation, together with your Order information, to [email protected].

 

Damaged products reported to us more than three business days after delivery will not be covered by Aston, and the customer will be responsible for the cost of any replacement items, plus shipping.

 

MISSING PARTS

As soon as your order arrives, you must inspect your product to determine that you have received all the components. You must do this before any components are installed, even partially. You must inform us of any missing components or hardware within three (3) business days of the date of delivery to you by emailing us at [email protected]. We will then ship your replacement parts and provide you with a tracking number. We will not be responsible for any fees of any kind due to an installer if all components are not available prior to your scheduled installation.